I installed a Ring Video Doorbell for my mom, and she shared the notifications with me. How can I access video on her device from my account ?
Hey @JJohnson27519. You will need to make sure you are listed as a shared user. If you’re listed as a shared user on her account, you can access her device at any time by toggling your locations. Once you open up the Ring app, go into the main menu and then click on your current Location above the Dashboard. Once you select that, you’ll see a location that says “Location Name (Shared).” This will be your mom’s location. Select that, go to devices, and you should see it there!