Responses (3)

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  Caitlyn_Ring

  Hi @stephp38. You do not need to send another Shared User invite when they get a new phone. They need to log into their existing Ring account, the one you originally shared the Ring Doorbell to, on the new phone. Then, make sure they select the Location with (Shared) in the name from the Location drop down at the top center of the screen. I hope this helps.

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  30-03-2023 03:54:15

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  stephp38

  Thanks Caitlyn. So when you say their account, what do you mean, it's my account isn't it? We did this many years ago so so don't remember? If they log in with my details it thinks its me correct? So what you are saying is that we set up an account in the past with her email and would have her own password, yes?

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  30-03-2023 05:38:09

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  stephp38

  Hi, I still need answers please, not fixed it ye.

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  01-04-2023 07:56:30

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  Justin_Ring

  Hi @stephp38. I'm happy to chime in. It could have gone either way. You could have had your partner create their own account and added them as a Shared User, or you might have just had her log in to your account on her phone. If you are going to add her as a Shared User make sure she creates her own account first and then follows the [Shared User process](https://support.ring.com/hc/en-us/articles/211018223-How-to-Add-Another-Person-to-Your-Ring-Account). If you are going to have her just log into your account on her phone, you do not need to follow the Shared User process.

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  03-04-2023 04:55:28

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  system

  This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.

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  03-05-2023 04:56:23

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