I would like my wife to also get motion and doorbell notifications on her iPhone - I have failed up to now, can someone help please?
Hi @user52241. Have you finished adding your wife as a Shared User? If so, can she see the Doorbell in her Ring app but not get notifications? If you have not added her as a Shared User, use this Help Center page to show you how.
I have had my wife listed as a Shared User, but she still does not get door bell notifications on her cell???
Hi @willee51. If your wife is a Shared User and has access to the Doorbell on her app but is not getting notifications, try the following steps:
Verify that her Ring app and phone are up-to-date with the latest versions.
Verify she has the Ring and Motion Alerts toggle enabled in the Ring app.
Verify she has notification permissions enabled for the Ring app in her phone settings.
Disable any active VPNs on the phone.
We also have this Community post with other steps to try. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.