nothing helps, I’ve tried from multiple phones and tablets, toggled off wifi assist, there is no interference from bluetooth or wireless devices.
The setup is plain and simple broken for users that linked their Ring account to Amazon and have Echo Show 10. You’re welcome to reproduce it yourself, I’m sure you guys can setup such a test environment. Unfortunately, unlinking the Amazon account from Ring is not possible as it fails with an error (!) and I can’t revert using my Ring Bridge only, seems like the default now is Echo Show 10 if the accounts are linked.
The setup process reaches the step that says:
“Connecting your Steplight to your Echo Show 10…” and then it’s spinning for a while and throws an error that it couldn’t connect to a bridge.
While meantime, the Echo Show does register the device from its end but it’s in unaccessible status.
One thing that I don’t understand, as the protocol for the communication between the Ring Smart Lights and Amazon Echo Show 10 is the Amazon Sidewalk, which will be available only starting June 8th, so how would the setup and connection possibly work at all until then?
And meanwhile, if one has Echo Show 10 then it’s impossible to use an existing Ring Bridge for new devices. Seems like a disaster rollout of the Echo Show 10 as a bridge for Ring devices that completely broke the setup of new devices.
What a mess, frankly unbelieavable and disappointing as something from a home security company.
Also very disappointing that instead of getting a high level of tech support, all I keep getting is advise to toggle off wifi assist and try another phone, some of your users are advanced users and after spending hours with support over the phone toggling wifi assist and bluetooth and would be nice to receive an escalation to an advanced tech support that actually can investigate and resolve.