Seller not removed from there account

I have bought a ring spotlight from shpock but the last owner has not taken it off his account they are not returning emails and i need it cleared so I can set it up ,how can I get around this ?

Hi @Tonybell. For further assistance on this concern, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support. They should be able to look into this further for you and escalate the matter if needed. :slight_smile: