Security screw thread worn

Looks like the thread on one of the screws (V.1) has finally worn down the bot thread.

The little orange tool just spins and spins without unscrewing the screw.

One of them will come undone, the other won’t budge!

I’m sure it’s probably just weathered with rain.

Any suggestions? The doorbell needs charging! Help!!

Hi there, @whoisdoupe. The best solution is to use a pair of needle nose pliers. This will allow you to grab the screw and apply pulling force while unscrewing. A rubber band can also work the same way to grip the screw and pull while turning. If this does not help, please read our response to COVID-19 here to see how to contact support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times.