Amazon Alexa + Ring
Schlage Encode no longer supported?
What the heck, Ring? I bought a Schlage Encode a week ago, got it working with the Ring app, and then a few days ago the lock stopped working with the Ring app. I searched and found the below statement. This is infuriating. I bought my Ring doorbell and the Schlage Encode only because they would work together. Now they don't? Please fix this ASAP. I don't understand. Ring's own website still markets the Schlage Encode as working with Ring doorbells. "How to Update your Ring App to Use Schlage Encode Smart Wifi Locks Beginning October 1, 2022, Schlage Encode Smart Wifi Locks are no longer compatible with the Ring app." https://support.ring.com/hc/en-us/articles/7644806667796-How-to-Update-your-Ring-App-to-Use-Schlage-Encode-Smart-Wifi-Locks https://ring.com/products/schlage-encode-deadbolt
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04-10-2022 07:21:33
Responses (10)
- M
It appears that while the older Schlage Encode is listed as "Works with Ring," the newer Schlage Encode Plus does not have that designation on Schlage's site. And Ring carries the older model on its "compatible products" page, but not the Plus. So it looks like Schlage has indeed dropped compatibility in new devices, but if you buy the previous model (without the "Plus"), you should be okay.
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30-01-2023 12:35:40
- C
Hey neighbors. The link shared in the original post does not work so I'm unable to see the article where you originally saw this quote. The [Schlage Encode Smart WiFi Deadbolt](https://support.ring.com/hc/en-us/articles/360027029751-Works-With-Ring-Schlage-Encode-Smart-Wifi-Deadbolt-Information) is compatible with the Ring app as long as you have a Ring Doorbell or Security Camera and meet the following requirements: - Make sure you have the [most recent version of the Ring app](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) installed. - You will need an active Amazon account, and your Amazon and Ring accounts must be linked. - For a Schlage lock, you will need a Schlage account. If you do not have a Schlage account, you will need to set one up. - You will need to download and set up the Schlage app with your Schlage account. After completing the above, you should be able to install the Schlage lock in the Ring app by using the steps under Set Up a Device. Choose the Locks & Access Controllers option and follow the prompts to finish the setup process. If you're unable to complete the setup despite checking through the requirements beforehand, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-11-2022 08:27:49
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- U
All those steps were completed. The Schlage Encode lock is NOT an option when trying to set up a new device. The website states the Schlage Encode lock is certified to work with Ring app. It does not. 
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08-11-2022 12:08:40
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- U
Also. I have called and spoken with support who first said I needed a smart hub. Then they said I didnt. Website says I do NOT need a smart hub. Ring support unable to resolve problem. Please fix your app or credit me for the cost of the lock.
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08-11-2022 12:10:21
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- C
@user27421 Do you have a Video Doorbell or Security Camera set up in your Ring app already? Additionally, can you please let me know which version of the Ring app you're currently on? I see the below options when I choose Set Up a Device > Locks and Access Controllers in the Ring app. 
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08-11-2022 10:36:54
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user27421
Yah I just bought a Schlage Encode because it states on the website it is supported and does not require any smart hub or additional accessories. I couldn’t connect. I called Ring support they told me I needed to buy a hub. Going back and forth on email and Ring support says it is supported and doesnt require a hub. The instructions to set up the encode doesnt work. Frustrating.
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06-11-2022 11:06:21
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