Hi @JazzandTommy. If both devices have poor video quality with good RSSI, try the following steps: - [Reboot the Ring devices using the Ring app](https://support.ring.com/hc/en-us/articles/7438395032980-Rebooting-your-Video-Doorbell-or-Security-Camera). - Reboot your router by powering it off for a few seconds and powering it back on. This Help Center [page](https://support.ring.com/hc/en-us/articles/360023556192-Fixing-Poor-Audio-Video-Quality-by-Adjusting-Your-Router) has other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our [support team](https://support.ring.com/hc/en-gb/articles/213608406) a call for further assistance.

Hi Justin, this has not fixed the issue, it has been rebooted. We have also had another day where the door bell has showed offline. Again no change in wifi, the chime is and has still been connected fine. The door bell has been re connected as per before. RSSI number now 44 and chime 48 but the quality of the camera is awful. Any other help please?

Hi @JazzandTommy. Happy to chime in here. You can change the WiFi channel that you are using, which may help with this concern. You can find that information [here](https://support.ring.com/hc/en-gb/articles/4407014643732-Changing-Your-Router-Channel). If this doesn't help, try connecting your device to a WiFi hotspot to test your device. If this quality improves, this issue is related to your WiFi network. If the quality is the same, it could be a device issue. If that is the case you'll need to contact our support team. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406#callus). If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.