RSSI is Green but camera quality is poor

Hi,

We have had our ring door bell since July. Has worked absolutely fine, friday 15/09 we noticed that it was showing offline. 2 days of trying to reconnect it would not do so. Day three I tried again and it reconnected, however the RSSI was now showing poor despite no change wifi.

We had wanted a chime for a while and having read that it was also an extender thought it may help. The RSSI level is showing green for both devices but camera quality is still poor, and to top it off, the door bell wont connect to the chime as an extender as it states the router is too far away. They are connected as works fine when door bell is rung.

The wifi router is no more than a meter or two with no restriction. Any help would be appreciated.

Hi @JazzandTommy. If both devices have poor video quality with good RSSI, try the following steps:

This Help Center page has other steps you can try for your concern. If you have tried these steps and are still having the same concern, give our support team a call for further assistance.

Hi Justin, this has not fixed the issue, it has been rebooted. We have also had another day where the door bell has showed offline. Again no change in wifi, the chime is and has still been connected fine. The door bell has been re connected as per before. RSSI number now 44 and chime 48 but the quality of the camera is awful.

Any other help please?

Hi @JazzandTommy. Happy to chime in here. You can change the WiFi channel that you are using, which may help with this concern. You can find that information here. If this doesn’t help, try connecting your device to a WiFi hotspot to test your device. If this quality improves, this issue is related to your WiFi network. If the quality is the same, it could be a device issue. If that is the case you’ll need to contact our support team. Please send us a private message on Facebook @Ring or give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.