Routine with Alexa for Motion Detection won't work

Products Ring Integrations Amazon Alexa + Ring
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Hello,

I’m trying to create a routine that would send an annoucement on my Echo Dot 5 when a motion is detected on my outdoor spotlight cam. Sounds easy, I’ve followed the steps here ; https://support.ring.com/hc/en-us/articles/360031606811 but that does not work for me.

Ring Skill is enabled, all the devices are on the same Wifi network, but nothing. Tried also to configure to receive a notification on my phone when a motion is detected, does not work …

Any clues ?

Many thanks in advance ^^

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Hi @ReddishSponge. You can find some troubleshooting steps for the Alexa integration with Ring here. Ensure both the Ring app and Alexa app are updated to the latest versions available, and try unlearning and relearning the Ring Skill in the Alexa app. Then set up a new Routine in the Alexa app to test it out.

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Hello @Caitlyn_Ring,

Thank you for your response.

I’ve followed all the steps, but the routine still doesn’t work. Ring app and Alexa app are updated to their latest versions. I have 4 Stick Up cams, 1 Indoor Cam and 1 Spotlight Plus cam.

I’ve checked all the settings and everything seems ok, I really don’t know why that does not work.

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@ReddishSponge The only other thing I would suggest checking is if Motion Announcements are toggled on for the Security Camera. In the Alexa app, navigate to Devices > All Devices > your Ring Camera. You should see an Announcements section, where you can toggle Motion Announcements on and select the Announcement Devices you want Alexa to play an alert on. If that still doesn’t work, I’d recommend checking out Alexa’s Help Center for more assistance.