Responses (4)

C
Caitlyn_Ring
Hi @ReddishSponge. You can find some troubleshooting steps for the Alexa integration with Ring [here](https://support.ring.com/hc/en-us/articles/360050373832-What-to-do-if-your-Ring-and-Alexa-Features-Stopped-Working-). Ensure both the Ring app and Alexa app are updated to the latest versions available, and try unlearning and relearning the Ring Skill in the Alexa app. Then set up a new Routine in the Alexa app to test it out.
1
•
10-04-2023 21:29:16
•
Reply
R
ReddishSponge
Hello @Caitlyn_Ring,Thank you for your response. I've followed all the steps, but the routine still doesn't work. Ring app and Alexa app are updated to their latest versions. I have 4 Stick Up cams, 1 Indoor Cam and 1 Spotlight Plus cam.I've checked all the settings and everything seems ok, I really don't know why that does not work.
0
•
11-04-2023 17:23:02
•
Reply
C

Caitlyn_Ring

@ReddishSponge The only other thing I would suggest checking is if Motion Announcements are toggled on for the Security Camera. In the Alexa app, navigate to Devices > All Devices > your Ring Camera. You should see an Announcements section, where you can toggle Motion Announcements on and select the Announcement Devices you want Alexa to play an alert on. If that still doesn't work, I'd recommend checking out [Alexa's Help Center](https://www.amazon.com/gp/help/customer/display.html?nodeId=201602230) for more assistance.

0

•

17-04-2023 19:19:09

•

Reply

R

rjkays

Has this issue been address? I followed all the steps and cant get the person detected feature on a Ring Camera to successfully trigger an alexa routine. I have Alexa routines set up so then when the cameras detect a person, it is suppose to trigger associated smart light switches to turn. All

0

•

11-12-2023 04:25:53

C

Caitlyn_Ring

Hi @rjkays. Have you checked that the smart light switches are fully compatible with Alexa and support Alexa Routines? I'm not sure which kind you are using. After checking that, make sure the Ring app and the Alexa app are both fully updated. Then I'd suggest deleting the Alexa Routine completely a

0

•

12-12-2023 20:43:30

R

rjkays

Im using all Kasa TP-Link smart switches. In my note I mentioned these switches all work with other aspects of Alexa and other routines I have set up (turn on in response to basic motion detection from my Ring Cameras and when door sensors open from my Ring door sensors)…the issue appears specific

1

•

20-12-2023 23:17:48

U

user72736

I have exactly the same issue. I have ring cameras around my house and have set a routine in the Alexa app to switch on lights when the cameras detect motion but it does not work. I have checked the settings as per this thread and deleted and redone the routine but cannot get Alexa to do anything wh

0

•

28-12-2023 21:23:40

A
ANunez
I figured it out! You already know that that Ring app and the Alexa app are 2 different apps and work independently. You have the ring skill enabled in the Alexa app. Great! You already have your cameras set up with person detection in the Ring app. Great! What doesn’t turn on by default is person detection in the Alexa app. Even though you have person detected on in the ring, the Alexa app doesn’t register that detection. Go into your Alexa app, go to your cameras, select the camera that you want, go to the camera setting and turn on person detection. Once I did this, my routines with person detection started working.
0
•
07-04-2024 16:12:42
•
Reply