RMA#: (Prepaid Return Shipping Label)

On 26 Oct 20, I received my replacement set of Ring Door bell

On 28 Oct 20, I made an overseas call to US and asking for a Prepaid Return Shipping Label via email so I can return my Faulty Ring doorbell back to Ring.

Now my query is Do I Still need to return the faulty set back? If yes, I still yet to receive my return shipping label

Pls assist

They can’t help you here. You need to call customer service.

1 Like

Been calling and FB them

Still yet to recd my return shipping label.

Can i use back the one they sent me last Year?

Hi @sino238. In this case it may be best for you to reach out to our support team directly, as this a neighbor-to-neighbor support forum rather than a direct line to support. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.