Ring would not disarm after trigering

I have had this issue twice already. I accidentally trigger the alarm in the morning when I forget to disarm it. Alarm goes off but the keypad will not disarm it. Tried multiple times. It took 5-6 tries for it to finally disarm. It works fine if the alarm is not triggered.
This morning I was able to disarm with the phone app but it suddenly started again (seconds) and then I could disarm with keypad. Activity in the base does not show any of this attempts and the keypad has no events at all.
Haven’t any issues in the past. Any suggestions?

Hi @OriolB. Thank you for sharing this concern. I would recommend reaching out to our support team to further investigate this with you. Make sure you request to work with our Ring Alarm team. Give our support team a call at one of the numbers available here.

OK. After talking to second level and debugging the answer is that the culprit is the Dome Siren (everything is normal if I take out of the network). Has anybody had this issue resolved? I see a post from Dakster last year (May) but no solution given.

Solution. Replace the Dome batteries even if they show half way full. When the alarm triggers the battery drain appears to be too much and causes some interference with the Z-Network (that’s my guess), I arrived at this conclusion after multiple tests.

Hi @OriolB. I’m glad to hear you were able to resolve this issue! If anything like this happens again, please don’t hesitate to get back in touch with our support team to investigate further. :slight_smile:

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