Ring wired doorbell pro doesn't chime on Echo show, but automatically display live view

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Hi there, I have a ring wired doorbell pro and echo show for 2 years. It worked fine before. But recently, it stopped ring any chime on echo show. So when visitors came and press it, we cannot hear anything from home. But echo show will automatically show live view of the doorbell. I tried delete ring from echo show, re-enable it, reboot/reset both devices…nothing works…
Please advice, thanks

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Hi @user26204. You will also want to verify that you have Doorbell Press Notifications enabled and that your Echo device is selected in Announcement Devices. To find these options, follow these steps:

  • Open the Alexa App
  • Select Devices
  • Tap on All Devices
  • Select your Ring Doorbell
  • You should see the options for Doorbell Press Notifications and Announcement Devices.

Let me know if this works for you.