Ring wired doorbell has power won’t turn on


I recently purchased ( a week or so ago) a wired ring doorbell and ring transformer. I have hooked them all together and checked that the doorbell is getting the correct voltage (23.8v dc) but it won’t turn on. There is no lights etc on the doorbell.

I tried to reset the doorbell with the orange button on the slide but still nothing.

Is my doorbell faulty or have I missed something?

Hi @Richsmart1980. You have tried all the basic troubleshooting steps I would have recommended for a Doorbell that is unresponsive. The next best step is to give our support team a call for further assistance.

Thanks, I connected them to arrange to return it.

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