‎Ring wired doorbell has power won’t turn on

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Richsmart1980

Ring wired doorbell has power won’t turn on

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Hi I recently purchased ( a week or so ago) a wired ring doorbell and ring transformer. I have hooked them all together and checked that the doorbell is getting the correct voltage (23.8v dc) but it won’t turn on. There is no lights etc on the doorbell. I tried to reset the doorbell with the orange button on the slide but still nothing. Is my doorbell faulty or have I missed something?

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24-10-2023 09:54:27

Responses (2)

J

Justin_Ring

Hi @Richsmart1980. You have tried all the basic troubleshooting steps I would have recommended for a Doorbell that is unresponsive. The next best step is to give our [support team](https://support.ring.com/hc/en-us/articles/360036196372) a call for further assistance.

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25-10-2023 05:33:40

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R

Richsmart1980

Thanks, I connected them to arrange to return it.

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25-10-2023 08:10:22

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