Ring will not Play some history - some times LIVE will not engage

Hi @DaveSr. You may want to check the RSSI to ensure that the Doorbell has a strong internet connection. If the RSSI is on the higher end, it can indicate an unstable wifi connection which can result in Live View not activating or the Doorbell disconnecting. You can read more about RSSI in our Community Post about the topic here.

If this concern continues to persist, I’d suggest touching base with our support team. They can take a closer look at your account and run through more in-depth troubleshooting steps. You can give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.