I’m attempting to set up my home with professional monitoring. However when I go to do so the ring App tells me “We need help verifying your address” and their system cannot verify my address. My address is indeed correct, it’s on a new street however (all houses were built in 2019). Is their anyway to get this fixed so I can get professional monitoring.
Hey @jk23. You mentioned that your home is on a new street. Do you have your address verified with USPS? An address will normally be verified on our end if it is an address registered to USPS. If you have your address verified already with USPS, please reach out to our support team to get this escalated up. For this, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.