Smart Lighting

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Ring wall light solar not sending battery information
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Hello, I was charging my wall light solar from the wall VIA the included USB cable and when it got to 84% it stopped showing me battery information. The battery at the top right corner of the ring app that usually shows green/yellow/red is now just clear or white with a diagonal line through the middle. The device health information shows 84% but it is in red. I have since connected it VIA barrel plug to a 4watt solar pannel so it can get more sun as it is in a shaded area. The battery icon however is still white with the line through it and still says 84% in red. The light is functioning normally and still is connected to the bridge. It is sending motion alerts and is triggering when it gets dark enough so no issues there.

597

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04-02-2023 07:56:36

Responses (2)

  • T

    Hi @MarkKD. I've brought this to the attention of my team, and rest assured, they are looking into it. If you have any other questions in the meantime, don't hesitate to ask.

    0

    06-02-2023 06:35:05

      M

      Thank you. Just an update the light is also not taking a charge from the new solar panel I connected it to. The red 84% is now showing 82%. All other information provided is still the same as it was when first reported.

      0

      08-02-2023 06:45:30

  • G

    My just did the same thing this week. Once it got down below 80 percent charge the battery indicator showed back up but it doesn't seem to be charging well.

    0

    14-02-2023 07:35:12

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