Ring Viewcam Doorbell Picture Freezing

I have recently installed a Ring Viewcam doorbell. Often after detecting motion or someone ringing the bell, the picture freezes after a few seconds. I can hear the sound continue and the time at the bottom of the screen continues but the picture freezes. Then sometimes it will jump to the person well down the driveway.
Any ideas folks

Hi there, @Skyron. Video connection concerns are often related to wifi, mobile device, or Ring app communication variables. The best first thing to check is your wifi signal strength, or RSSI, which can be found in the Device Health section of your Ring app. Check out our Community post about RSSI for tips on optimizing this signal strength.

Removing and reinstalling the Ring app is a quick way to ensure it is up to date and optimally integrated with your mobile device. On your mobile device, try testing video on wifi only, and then on data only, to see if either connection is more efficient. Please also ensure bluetooth and VPN is disabled. I hope this helps! :slight_smile: