I bought an original video doorbell when it first came out in the UK. I have no mechanical doorbell therefor I installed the resister after the transformer as guided by Ring. The doorbell has always been hardwired and I’ve never had to charge the unit.
The doorbell lasted until recently when it developed a fault (external speaker not working).
I contacted ring and they kindly sent me a replacement which was great, however I’m now experiencing power issues.
The issue I am facing is the replacement has been connected up in the existing setup and location but now switches between hardwired and battery. Where as previously it would always show hardwired and never drained.
When the doorbell shows hardwired over a few days it slowly charges however it’s more often in battery mode so is requiring a charge. Why is it switching?
I have contacted ring support and have had no solution. I’m not sure what to do?
Thanks in advanced