Ring Video Doorbell
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Ring Video Door Bell 2 - Live View Not Working
Live View on my Ring Video Door Bell 2 is not working. Internet connection is strong (802.1 ac network) and RSSI level is -60.
Ring app shows streaming error with black screen.
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26-05-2020 06:08:42
Responses (2)
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Hello Chelsea,
Thanks for reaching out to me. I am able to get LiveView from my video doorbell 2.
The RSSI has increased to -58 now.
However, under Device Health, I see that my hardwired doorbell is being powered by Battery. I had it installed via professional installation services offered by BestBuy and they used existing electrical wiring of my old standard door bell to connect to ring doorbell. Can you tell me how to fix this issue?
Thanks,
Raghu
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27-05-2020 12:00:57
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27-05-2020 12:05:23
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Hi Chelsea,
I am using Ring Chime inside my home as my existing mechanical chime is not compatible with Ring video doorbell 2.
I have verified the wiring connected to the ring doorbell 2 to match the instructions provided with installation manual.
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27-05-2020 12:09:54
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27-05-2020 12:13:45
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Hi Chelsea,
The plug in charger is not compatible with Video Doorbell 2. For the solar charger option, my home faces west and afternoon sun beams on my front porch, this might be a good option. Is it easy to install the solar charger without professional help?
Thanks,
Raghu
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27-05-2020 12:54:20
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Chelsea_Ring
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26-05-2020 06:44:18
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