Hi there, @LimeyHoya! Audio quality concerns are often related to power and/ or network connection. As long as your battery is charged and wifi signal is sufficient, this should work as intended. Check out your [RSSI in the device health section of the Ring app](https://community.ring.com/t/how-it-works-your-ring-device-rssi-good-vs-poor/229), to ensure for optimal wifi signal. A great test is to bring your Video Doorbell inside near the router to see if audio improves I recommend connecting your Video Doorbell to the 2.4 Ghz network, rather than 5 Ghz, for best results over distance. Please also ensure there is not a VPN enabled on your mobile device. I hope this helps! :)