Hi @user644885. When you sign into your Ring account on a new device, you'll receive a [verification code](https://support.ring.com/hc/en-us/articles/360058578911-Getting-Your-Verification-Code) via SMS. This is to protect the security of your account. If you're unable to receive your verification code, or access your Ring account, please give our support team a call at one of the numbers available [here.](https://support.ring.com/hc/en-us/articles/360036196372-Contact-Us) If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.

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