I’ve recently added a transformer for up lighting my house. I added the schedule and it works great until there is motion from other lights. I’ve set up zones and the transformer is on its own zone with no other lights. The schedule was dusk to dawn. But if there motion and a light turns on then the transformer shuts off. I can manually then it on, but then it’s on until I shut it off. I tried a time schedule and same issue. As long as I stay inside and don’t set off path lights or the flood lights it stays on. I looked at the history and it just says turned on at 5pm (the set schedule) and tonight off at 9:10pm when I got back home after coming into the house and the 3 minutes elapsed for the motion lights. What is the issue? What setting do I have wrong so i can use this as intended?
Hi @FloRidaKev. Do you have this set in a Light Group or Linked Device? Those settings could cause the behavior you are describing. You can also try to reset your Transformer and reconnect it to the Ring app. If that doesn’t seem to cause it to work as you intend, try reaching out to our support team to investigate this. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I am experience exactly the same issue. I have landscape lights on a Transformer with a Bridge that is on a schedule and additionally linked with a Ring Doorbell to go on if there’s motion. If during the lights are on via a scheduled time and there’s motion at the doorbell the lights will go off when the motion time expires even though there’s hours remaining on the schedule.