I a ring doorbell back through DPD that Ribg booked. I videod the return to DPD and took a photo of the return label.
I sent this to the Ring support person. He still said he could not return my money. I requested a manager to speak to which I was promised would happen. It didn’t.
We are just fellow users and have no access to your account information.
Call Support ( Contact Us – Ring Help) for assistance.
Be aware, wait times are long and you may need to call multiple times to get an agent that can assist.
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