Ring Stick Up Cam - Plug In (3rd Gen) - Critically Low Battery Message

I’ve had a stick up cam plug-in (3rd Gen) since January. It has been great up until a few weeks ago when I noticed that within the app and device section, it shows as Battery Critically Low.

However this is a plug in cam, powered by a UK mains plug, so I am confused as to why it is advising a critically low battery.

I have un-plugged the cam and tried various troubleshooting with no luck.

I am wondering if anyone has had similar issues or if this is a known issue.

Is there a solution to fix the issue? I have held of contacting customer support via Phone but nothing seems to be working.

As I said it was fine for about 6 months and it has only suddenly started showing this message.

I have lost some functionality such as live view as it tells me the device power is too low.

Any help or advice would be greatly appreciated.

Thannks

I have had this happen to me a few times. When I unplugged the camera, it fixed the issue. Luckily my camera is in a place I can reach it easily.

1 Like

I had the same issue and I unplugged it like you suggested and the warning went away

1 Like