Ring Stick Up Cam - Plug In (3rd Gen) - Critically Low Battery Message

I’ve had a stick up cam plug-in (3rd Gen) since January. It has been great up until a few weeks ago when I noticed that within the app and device section, it shows as Battery Critically Low.

However this is a plug in cam, powered by a UK mains plug, so I am confused as to why it is advising a critically low battery.

I have un-plugged the cam and tried various troubleshooting with no luck.

I am wondering if anyone has had similar issues or if this is a known issue.

Is there a solution to fix the issue? I have held of contacting customer support via Phone but nothing seems to be working.

As I said it was fine for about 6 months and it has only suddenly started showing this message.

I have lost some functionality such as live view as it tells me the device power is too low.

Any help or advice would be greatly appreciated.


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I have had this happen to me a few times. When I unplugged the camera, it fixed the issue. Luckily my camera is in a place I can reach it easily.

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I had the same issue and I unplugged it like you suggested and the warning went away

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Same happened to me twice and realised if was down to heavy rain. Where you plug the power into the back if the camera isn’t properly waterproof. I just dried mine out, plugged it back in and put a bit of tape around the outside to stop water re-entering. Problem solved.