Responses (6)

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laserquestwascool

HiI'm hoping someone knows the solution to an issue I am having with my new Spotlight Cam Wired and SmartThings. I have the "Ring (Connect)" SmartApp setup in SmartThings and I was able to successfully add my Ring Doorbell 2 and Ring Stickup Cam to SmartThings through the integration. The two existing Cameras have been working perfectly for several months.I recently installed a new Spotlight Cam Wired and got it setup through the Ring app without any isuses. I went to add it to SmartThings but the new Spotlight Cam doesn't show up in the Device List under the Ring (Connect) SmartApp.I've tried removing the Ring Connect SmartApp from SmartThings and then adding it back but the Spotlight Cam doesn't show up as a device I can use.What am I missing? Do I have to enable remote integration for that Spotlight Cam through the Ring App or something?ThanksBen

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04-12-2019 19:35:21

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aguedry

I, too, am having the same issue. All of my exterior spotlight cams are integrated with smartthings, but I'm unable to integrate my new stick up cam. And I have 2 more on the way. I really need to be able to set motion detection only when I'm away for the indoor cameras and cannot. When will this integration be made? If not soon, I'll have to return these cameras.

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09-01-2020 18:41:15

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Rshpat

Yes, same issue here which other users have reported. This is not acceptable, Ring and Smarthings need to get their act together and fix this.

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31-01-2020 13:06:44

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Rdww60

I sent it all back and went with Arlo. Best decision I could have made

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31-01-2020 16:20:11

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Rshpat

That's great. I also have an Arlo Q, as you said, works flawless (and without the need for subscription). Apart from this ongoing problem with Ring cams, it also has another major flaw (sort of a deal breaker to some I would say). I cannot turn this off by using Geofencing feature. There is no Geofencing basically in Ring. This is very simple to achieve in Arlo (should have stuck with Arlo only, big mistake). Unfortunately I cannot return it (Ring) in my region, thus stuck with this stickup cam. Really disappointed. But if this helps anyone, please get Arlo camera. It just is better and feature rich (my personal experience though).

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31-01-2020 18:31:38

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Eagle328

Might want to check out the Arlo forums...

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31-01-2020 23:43:12

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patrickbedgood

I just purchased the new Ring doorbell 3 series with stick up cam. I cant event get the door bell added to smart things successfully due to error "Ring is reporting that you do not own any devices on this account". Were you able to get Ring doorbell working through a custom smart app using source code in IDE? I finally located source code today and it installed correcly however when I try to add the smart app from mobile device app, I get stuck at this error every time. I wonder if its because my devices are still in a trial mode with Ring?

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27-04-2020 19:16:26

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khansahib666

I just purchased Ring Stick up cam from Costco, hoping to integrate it with my Smartthings. I already have Ring Doorbell integrated into Smartthings, Smartthings is not picking up Stick up Camera as a new device, only picks up th doorbell. Please help

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08-05-2020 11:23:52

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harrod56

I would like to say that the Integration between smartthings and Ring that Ring has most responsibility to do this unless you don't want to.Smarttthing is a platform. They provided the API and developer guide for third-party to do the integration. The only thing smartthings will do is to approve or deny the integration based on the technical requirements.So if the products is not able to integrate with Smartthings, Ring is the one who should be taking care of instaed of referring to smartthings team directly

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07-09-2020 02:26:06

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C

CrashTest

I have the same problem with Ring Stick-Up v2 Wired. Read on other SmartThings thread that the camera is compatible. Bought it then found this form after get the error "ring is reporting that you don't own any devices on this account"Hoping SmartThings sorts this out but seeing that their devices are running out dry and support and development seeming slowing, I am not sure if the future of SmartThing is under question?

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28-11-2020 06:58:54

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X-RayVision
I bought several stick up Cams (battery) for the SmartThings integration since my doorbell and Floodlight Cam worked great.... very disappointed .... I really thought something was broken till I read this thread, which I guess it is...
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03-01-2021 17:00:55
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M
Michael_700
Why isn't anything happen regarding this issue?
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13-03-2021 15:53:46
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