MR
Ring spotlight camera Pro stops detecting motion
troubleshooting
cs-support
wireless-security-cameras
motion-settings
Very recently bought a new spotlight cam pro, all settings passed. Problem is that de motion detection is not working after a couple of hours, device needs reboot en works for a couple of hours. Read a post about some else with the same problem. More users with the same experience or got the problem solved?
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17-03-2023 09:34:37
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Justin_Ring
Hi @Mr.Robot1. You also want to make sure you do not have a [mode or mode schedule](https://support.ring.com/hc/en-us/articles/360036107792-Control-All-of-Your-Ring-Devices-with-Modes) that would stop its motion detection. You can also try a factory reset by pressing and holding the setup button on the Camera for 20–25 seconds and then [reconnecting it to your wifi.](https://support.ring.com/hc/en-us/articles/360034825092-How-to-Reconnect-Your-Ring-Video-Doorbell-or-Security-Camera-to-Wifi-or-Change-Your-Wifi-Network) If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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20-03-2023 05:44:50
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