Ring Solar Security Sign Not Working

Hi all.

Been having trouble with two of my solar security signs. The first one had the strangest problem.

Starting from the beginning, it worked fine for a month, but then the thing simply wouldn’t light up at night. I figured it might just be an issue with the battery, so I went to a battery store and got a replacement. No luck.

So I called up Ring support and they had me tell them the device code. So I picked straight it up (it is still on) and when I tilted it to look at the code, it lit up.

So it was actually working, but only if it was orientated horizontally on its side and it did not work at all if it was orientated vertically standing up.

Well Ring sent a replacement for me (really nice people on the support line) and I installed it on my lawn. Two days later, it seems the same thing is happening.

I hold it straight up, doesn’t light up.

I tilt it to the side, it finally lights up.

Does anyone know what is going on?

Sorry to hear about this, @cranberry! Thank you for sharing this experience with the Community. This concern is certainly an odd one to hear of. A light that is being powered, or only illuminating when in a certain position, can certainly be a sign of loose connection. The Solar Signs are intended to work as is, thus there are not many troubleshooting steps to perform here. As you recently worked with our support team for a solution, the best next step will be to reach out again. Please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.