Ring solar Panel not working at all

I just purchased the ring solar panel for my ring doorbell 2. I got it all set up and realized it says not connected. I thought I needed to let it sit and charge so I gave it a day and it still says not connected. I ensured it was set up properly and tried again and still the same thing. I rebooted the ring by pulling the battery. I reconnected to my wifi after resetting it , and still it says not connected. I feel like I wasted 50 bucks. Tried to chat with support and they said only calls for technical troubleshooting. I called the number and they said over a 45 minute wait. I checked to have them call me back and I’m still waiting. I’m about to take it down and sell it in Craigslist. Is there anyone who has had any luck getting this to work?

A post was merged into an existing topic: Ring doorbell 3 plus solar charger not working