R
Ring/Smartthings/Schlage
works-with-ring
troubleshooting
I'm guessing this is an Integration' question. Have two Schlage Connect locks connected to Smartthings. Want to also add them to Ring, but "Add Device" keeps failing. Is it possible to connect Schlage locks to ST *AND* Ring or only to one of them?
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28-12-2022 03:44:14
Responses (1)
- R
Thanks for the reply. Before I try that again, I need to know if the lock can connect to Ring AND Smartthings at the same time. If not, that is likely my problem.
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29-12-2022 07:17:56
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Justin_Ring
Hi @requiredusername. If your Schlage Connect Smart Deadbolt, Z-Wave Plus Enabled is not connecting to your Ring Alarm, try the following steps: - During your setup, bring the Base Station closer to your smart lock. The Base Station also needs to be plugged into a wall outlet during setup. - Factory reset your Smart Lock and try your setup again. If you have tried these steps and are still having the same concern, give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support. For further information regarding the Schlage being able to connect to two different services at the same time, you'll have to contact [Schlage Support](https://www.schlage.com/en/home/support.html).
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29-12-2022 06:48:18
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