Yeah, quite honestly Ring is the worst online purchase experience I have ever had. I will never purchase from that site again. I ended up having my credit card company reverse the charges as I hadn’t heard a thing back from Ring support since asking for a refund. Once I did that, I emailed support to let them know I had done that, and not to bother shipping the items … if they ever did in the first place.
Next thing I know, I get a refund email from Ring/Amazon Pay. No explaination what so ever!! they didn’t say a word to me. So yes, they do recieve our emails very quickly, but weather they choose to reply to them or not, entirely another story. Ring needs a serious lesson in customer support. Appauling.
What do I think really happened here? I think Ring did actually send the items to UPS (as it did show shipped on Ring.com, and they did create a UPS label), and I think UPS lost it in their warehouse, so I don’t blame Ring entirely for this. No one has anything good to say about UPS ever, and to be honest, when I heard Ring used them, I was thiking if I should even order or not. Guess I made the wrong choice!
In the end, all it would have taken is some good customer support to keep me in the loop on what was going on, instead of steering around my questions, keeping me in the dark, and ignoring my request for a refund. Simple really.