Ring security system can only see one of my two Schlage Encode wife locks
I have two Schlage Encode wifi locks. The Amazon Key and the Schlage app can see and manage both locks. The Ring app can add only one lock. When I attempt to add the second lock it says I already have a lock setup in the Ring app. Can I have only one wifi lock in the Ring App?
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04-12-2019 04:31:47
Responses (1)
- W
I only have one Schlage Encode lock, but it is not listed in my devices all of the sudden. I keep trying to add it back in and get the message “You have already connected a Key by Amazon lock.” It thinks my lock is still there, but it is not in the ring app anywhere.
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07-11-2020 02:44:21
THi @Wdwobsessed. I would check to see if it is showing up in your Key by Amazon app. If it is, try to unlink it, then reconnect it on the Ring app. If this doesn't work, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support.
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09-11-2020 04:03:29
WHello All, I have the same issue. I called Ring support and was told only one lock is support on my Ring account. This sucks because the only reason I purchased 2 Wi-Fi locks was to have the ability to lock/unlock from my 2 Video doorbells. I asked the Ring support if he could submit some kind of enhancement to add that capability but not sure if it's even going to happen.
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10-12-2020 05:03:06
THi @wldnkrazy. Thanks for sharing this information. In addition to our support team submitting feedback, we also have a [Feature Request Board](https://community.ring.com/t5/Feature-Request-Board/idb-p/Feature_Request_Board). Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
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11-12-2020 04:57:51
THi, I purchased a Schlage Century Trim Encode for the front Door and linked it to my Ring Alarm System via Amazon Key. I just encountered the issue that many have experienced above, i.e. only being able to have one lock in Ring via the Amazon Key. QUESTION: Possible to keep the Encode on the Front Door and then install the Z-wave lock on the back door? And have both of them accessible in the Ring Alarm System/App??? If so, do you have Century Trim Z-Wave locks? Please provide the link. The Camelot trim is not a desirable choice for me.
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25-12-2020 06:29:50
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Chelsea_Ring
Can you please confirm the model of the lock? Are you trying to use this with Amazon Key? If so, then only one Key Amazon Smart Lock Kit is supported per residencce. Let me know if either of these articles also help. [Key by Amazon / Works with Ring](https://support.ring.com/hc/en-us/articles/360027029411-Works-With-Ring-Key-by-Amazon) [Key by Amazon](https://www.amazon.com/gp/help/customer/display.html?nodeId=202179670)
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04-12-2019 05:30:29
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