Hi @Derrick357. The Floodlight Cam is designed to be weather-resistant and last many years, but varying weather conditions in different regions can contribute to damage that may impact your device's functioning. At this time, any physical damage concerns should be directed to our [support team](https://support.ring.com/hc/en-us/articles/213608406) as they can review the extend of the damage and the [warranty](https://ring.com/warranty) on your Ring device to determine the best solution. Thank you for taking the time to share your feedback, and I hope our support team can help find a solution that works for you.

Don’t bother calling ring for this problem if you are out of warranty. They offer no assistance replacing or repositioning the small thin glass lens cover and try to get you to buy a whole new camera/floodlight instead.

Way to go getting customers annoyed and frustrated. Was enjoying my ring system till today. These small things go a long way toward customer loyalty- today ring lost mine.