Responses (1)

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Caitlyn_Ring

Hi @Colsli. You should be able to see your current Ring Protect plan if you sign into your account on the Ring website. After signing in, click Protect Plan at the top the see the details of your current plan, which should show the subscription date. If it doesn't look correct, there, I'd suggest contacting our support team directly so they can help you get it sorted out. You can give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406). We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 [here](https://support.ring.com/hc/en-gb/articles/360041597471) to see how to contact support. :)

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16-10-2020 16:26:16

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Colsli

Hi Caitlyn,I had already checked that my Protect Plan was active before I posted the message. I was just intrigued that the email from Ring stated that "After 31 December 1969, the videos recorded on your Ring device will be deleted"

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16-10-2020 19:52:19

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Caitlyn_Ring

@Colsli Good, I'm glad to hear that your plan is in order as it should be. I let my team know about the email that was received, but you shouldn't receive another one like that in the future. If you ever have any concerns about your Ring Protect plan, our support team will be able to help with it! :)

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19-10-2020 15:36:48