‎Ring Protect Plus & Protect Basic

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rimibar

Ring Protect Plus & Protect Basic

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Hi, I have just tried to upgrade my Protect Subscription to 2 cameras, the App tells me I currently have 2 subscriptions running. Should I cancel Basic? When I start that cancellation process, it tells me I’ll lose all of my recordings. Not sure how to proceed? Thanks.

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16-10-2023 08:16:32

Responses (2)

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Caitlyn_Ring
Hi @rimibar. The Ring Protect Basic plan will cover one Ring Doorbell or Security Camera, while the Ring Protect Plus plan will cover all Doorbells and Cameras at one Location. If you want to replace your two Basic plans for a Plus plan, you can [cancel them](https://support.ring.com/hc/en-gb/articles/360022109431-How-to-Cancel-a-Subscription-Plan) and then [subscribe to the Plus plan](https://support.ring.com/hc/en-gb/articles/360030333671-How-to-subscribe-to-Ring-Protect-). Before canceling your Basic plans, make sure to download any videos you want to keep from your Cameras. I hope this helps!
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18-10-2023 03:09:02
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system
This topic was automatically closed 30 days after the last reply. New replies are no longer allowed.
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17-11-2023 03:09:07
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