Ring Protect Plus Plan - Alarm not covered?


Question. I pay monthly for Ring Protect Plus plan and have done for sometime.
I have just logged into my account and it tells me my Alarm system monitoring is not covered by this plan. I believe I paid this extra money to have 3G backup on my alarm system and also the system would be monitored so I would get a call should the alarm be triggered. Has this changed?? I see there is a Protect Pro option (twice the £) and this covers alarms with 3G backup?? Have things changed and I have not been told?? Plus wht does my online account always show dollars ($10 / $20) when I am in the UK??


Hi @NToombes. It sounds like the currency on your Ring account may be incorrect which is why you’re seeing this information, as there is only the Ring Protect Basic and Plus plan available in the UK. Please give our support team a call at one of the numbers available here so they can make sure the correct Ring Protect plan is associated with your Ring account. If you are outside of the US, please visit here to see how to contact support.