I have a Ring protect plan for an old doorbell which I’d like to move over to my new doorbell. Does anyone know how to do it? Seems like I’ll have to cancel my existing plan and start a new one? Thanks
If you have the Ring Protect Plus or Pro Plan, your new device will automatically be included in your Ring Protect plan.
If you have the Ring Protect Basic Plan, you’ll need to get a new plan for the new device. Your previous subscription is attached to the other device and the subscription and videos that are stored won’t automatically transfer over to the new device.
First, go into your account and save or download any videos that you may want from your old device. After that, go into your Ring account at ring.com and cancel your plan so you can get a refund.