I recently moved, deleted the device at my old placed and added the device which is at the new place. Previous owner deleted it from their account.
I have the new device setup but I am not able to see the Ring Basic plan which I had purchased a few months back.
How do I link that Protect plan to this device?
Hey @u980029. You may need to go into your account and My Plans to ensure you have cancelled the old plan on the old location. From there, you can then subscribe to a new plan for your new location. In the event you have any troubles cancelling the old plan or signing up for a new one, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.