I bought a Spotlight Cam Battery in January and have been trying for almost six months now to subscribe to Ring Protect. I have tried five different credit/debit cards on the website more than 20 times now, and every single time it rejects my payment on the grounds there’s a problem with my address. I’ve also tried the pay-by-phone system six times and that failed every time as well. All of those cards work perfectly at every other physical and online merchant – it is literally just Ring and only Ring.
I spoke to Ring customer service in February and they extended my trial for 30 days while they promised to look into the problem. Never heard from support again, never got a solution and now have no access whatsoever to my camera’s recordings. Meanwhile I’ve already had one break-in that I couldn’t see because I wasn’t subscribed.
I have linked my Amazon account, but I don’t see any option to use Amazon Pay to pay for a subscription. Whenever I hit the subscribe button, or go into my account settings and try to add a payment method, it only gives me the option to add a credit or debit card - and it’s rejected every card so far. Credit, debit, Chase, BofA, Visa, Mastercard, my name, my wife’s name, it won’t take any of them.
26 payment attempts by 5 payment methods over 6 months and all Ring can ever tell me is to call my bank. Anyone have another solution?