Ring pro won’t go into setup mode

Can someone give me some advice on getting my ring pro into setup mode. I’ve pushed the orange button on the side and nothing happens.

Hey @RandyTice2413. Is the Doorbell Pro showing any signs of life? If the device is not entering setup mode, it may be due to a power concern. Please check out our Help Center Article here for more information on how to troubleshoot that concern. If you’ve checked what’s outlined in this article and still cannot get the device into setup mode, please give our support team a call at one of the numbers available here. We’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.