Ring pro doorbell detects motion but not doorbell

My ring pro detects motion, responds to live view and has good power and connection but does not detect doorbell when I press the button. What could be the issue? Thanks

Hi @Luckysim. To clarify, when you press the Doorbell button, it doesn’t register that it’s been pressed? If so, you may want to reset your Doorbell by holding down the setup button for 20 seconds. From there, set it back up in the Ring App and test it out to make sure it’s working properly. If that doesn’t do the trick, please give our support team a call at one of the numbers available here. They can take a deeper look at this for you and offer more advanced troubleshooting support. We’re taking additional steps to protect our team and help reduce the spread of COVID-19, so this has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.