Responses (74)

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  mcport12

  Agreed this is a problem. Installed my new one 13 months ago and the button is cracked. They offered me $100 off another new one but if it only last 13 months would much rather try a competitor first. Thank goodness I found out about this before Black Monday as I was going to purchase multiple security lights/cameras to go with the doorbell. Time for more research for alternatives.

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  23-11-2019 09:35:57

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  portal7

  My unit also has a cracked button. It still works for now, but I’m concerned about viability over time...

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  15-12-2019 03:58:46

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  portal7

  I called Ring today. They were very helpful. My doorbell isn’t one year old yet, so they volunteered to send me a replacement unit and asked that I send the old unit in for them to conduct an engineering review. They insisted I took some pictures and emailed them the same. Fairly painless and very friendly customer service call center out of Arizona. I suspect that my one year warranty will be up in a couple of months, so when it happens again over the next 12 months, I might be SOL. I’ve already proactively ordered 3D printed replacement buttons. When I run out of options in a year or two, I guess I’ll be attempting to replace a button. Hopefully there will be a YouTube video or an instructible posted before that happens.

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  17-12-2019 08:37:50

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  CodeMonkey

  I guess I should have taken video and pics of my process. I may still do it but I hesitate to disassemble something that's working again. Fortunately it's a fairly straight forward process where most of the screws and "next steps" aren't too difficult to figure out, approaching it logically. The toughest part was separating the back from the front that's both clipped and screwed in and has a great, though non-adhesive, seal. Took a few spudgers to keep it from clipping back together while separating. Overall it wasn't too difficult. It was mostly tricky designing the button to fit correctly. Thankful for free personal use versions of commercial tools like Fusion 360. An hour later I had a design that I could share with the community that I didn't see anywhere else, even though there's definitely a demand for it with some models at least.

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  17-12-2019 08:43:15

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  BigFan

  > @portal7 wrote: > I’ve already proactively ordered 3D printed replacement buttons. When I run out of options in a year or two, I guess I’ll be attempting to replace a button. Hopefully there will be a YouTube video or an instructible posted before that happens. Where did you order the 3D printed parts from? UPDATE: I see you answered this in another post. [www.makexyz.com](http://www.makexyz.com)

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  17-12-2019 11:57:16

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  portal7

  I bought them from someone local with a 3D printer that I found on makexyz.com. The design came from CodeMonkey. I paid $10 plus a $2 transaction fee for two buttons. ($6 per button) The printouts took about an hour and they were ready the same day. In fact, they were ready before I was. I haven’t even picked them up yet. I’ll get them today.

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  18-12-2019 12:34:21

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  CodeMonkey

  If you have a 3D printer, or know someone that does, I designed a posted a replacement button: [https://www.thingiverse.com/thing:4052883](https://www.thingiverse.com/thing:4052883)

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  17-12-2019 01:59:59

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  CodeMonkey

  That's awesome to hear. It's not a difficult process and doesn't require any specialized tools outside of some narrow shaft fine philips head screwdrivers and some spudgers to keep things separated. The whole process is mostly removing about 3-4 layers of covers and circuit boards carefully from each other and about 9 small screws that have to be removed and replaced. Other than that, just making sure to use care not to break or pull out any of the ribbon cables inside and test the button before re-assembly. If you don't count the itterations and testing to get to the final design, the whole process took less than an hour to just replace. One additional hour to do the design and itterate, by itself. Very rewarding to contribute to even small needs like this one. Glad I could help.

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  17-12-2019 08:47:31

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  BigFan

  CodeMonky - I do not see a PM feature. You can message me on Facebook via this link [https://m.me/rob.bond.56](https://m.me/rob.bond.56) Thanks! > @CodeMonkey wrote: > > I'm happy to print these for others for a little over the cost of shipping. The only other printing services I know of charge a lot for small volume but either way I'm happy to help. Not sure if there's a way to PM me on this board or not.

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  17-12-2019 11:51:26

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  PlumberMike

  CodeMonkey, I would buy a button from you if are willing? I don't have access to a 3D printer.

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  18-12-2019 11:26:41

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  portal7

  I don’t have access to a 3D printer either. You could probably find someone local with a 3D printer, order the print, pick it up and install it before I could get it to you. Since it’s such a small part, I don’t think it takes much to 3D print. CodeMonkey would print one for you, if you asked him nicely and paid for the shipping.

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  18-12-2019 12:36:56

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  PlumberMike

  Lots of options I'm not familiar with..... Process : FDM - SLA - SLS Which Resin to use?

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  18-12-2019 12:50:58

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  thehiseys

  Wow, Looks like I am one of the lucky ones with a crappy button. What a freaking joke that they didn't make a button that can last. Will definitely not be buying a Ring device again and will warn others against wasting their mone the same way.

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  08-01-2020 10:17:07

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  VKHROMIN

  Button cracked! Bad product! Using it for less than 1 year. This is most important part on it right? And it splits in half. Shame on you RING! 

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  11-02-2020 08:59:15

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  nwong

  I agree with you. It seems that there are a lot of people with this issue. The crack is along the weldline of the part. The weldline is formed during the injection molding process for the part. The material that they chose is also not UV resistant. So with exposure to the sun, this material will drastically degrade. With temperature cycling, hot summers and cold winters, and people using the door bell, the button fatigues. Once fatigued, a crack will start in the button. Some more solar radiation and temperature cycling will propogate this crack. WIth a proper design and testing and good molding this problem could have been avoided by Ring. Ring should have determined that they had this problem by doing a temperature cycling test with solar radiation exposure. Poor design and design processes.

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  22-02-2020 01:05:41

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  nightveil

  Based on the loads of comments, I was prepared for the worst when I called Ring support a few minutes ago on this issue, but apparently as long as you have a Ring Protect plan, you're golden. I literally told the guy on the phone "I've got a Ring Pro with the cracked button, and I have a Ring Protect plan, can I please get a replacement" - it took less than 10 minutes for them to book the RMA - all they asked for was a photo of the crack, and the agent was well aware of the problem. I've had my unit since Dec 2018 and they didn't give me any pushback whatsoever on a replacement. As a hedge I also got a 3D printed version of CodeMonkey's button replacement to have standing by in case Ring didn't replace the unit... if you check out Shapeways you can get it printed in polished nickel steel... it was about $30 though. My only worry would be the slight worry of electrical conductivity with the inside of the unit. I'll hold it in reserve in case the replacement does the same thing... but it sure as heck wouldn't crack.

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  17-06-2020 10:24:22