I know it’s been asked before … is there maybe a timeframe to have the Ring Pro 2 be able to integrate with the Level Lock through Amazon Sidewalk?
Agreed. I just moved and am waiting to buy both the Ring Pro 2 and Level Lock - Touch until after they work together. It’s odd the older Ring Pro camera works, yet the “new and updated” doesn’t.
Please allow level lock integration with ring video doorbell pro 2. Thanks
Please update Ring Doorbell Pro 2 to be compatible with Amazon Sidewalk to enable us to link Level Lock! This latest doorbell should have all the latest technology and synergies.
Any update on this? Seems like a big feature gap for the Pro 2
I’ve just found out that Pro 2 doesn’t work with ring. This is quite unfortunate. I was looking forward to using them together.
Really surprised that the older Pro doorbell is compatible, while Pro 2 is not.
I still don’t know how the Ring Pro 2 hasn’t been integrated to work with the Level Lock, especially since the 1st Gen Pro has been integrated for some time now. I’m starting to think that Ring is just trying to unload their supply of the Pro before doing this. But I paid good money for the Pro 2 …
Why is this integration not getting added to newer devices?
Bump! What is the hold up? Please sprint tbis request to production. An ETA to manage customer expactations would be great as well.
Likely because this product suggestion only has 10 votes. Get it into the 100s and then Ring might take notice.
Be aware, Ring never pre-releases information about future products or features in these forums. We’ll all learn about them when they are announced to the general public.
Same issue. Very frustrating. So ring pro 1 works with level lock touch and ring pro 2 doesn’t? Should I just take back the 2 and get a gen 1? Seems a bit crazy. Please add this feature ring!
I bought the Pro 2 assuming it was compatible with Level since the Pro 1 is compatible. Super disappointed to find out it’s not. Ring, please add this functionality asap, it makes no sense that the 2nd gen of one of your products has less features than the first??
I’m in the same boat; I saw the callout that Doorbell Pro is required but the dependency is on Amazon Sidewalk. I figured that surely Doorbell Pro 2 supports Sidewalk since that’s a strategic new product…??
Yeah, bad assumption. Ring/Amazon needs to step up and get this integration working. I bought all new hardware last summer because I was an early adopter of the Doorbell Pro many years ago. The glass was getting hazy, could hardly see anything through the cam anymore.
The whole reason I left ADT for Ring is because promised 3rd party integrations (SmartThings in that case) were crap once I committed to buying. Ring seems to be going down the same path.
I also posted an item before I spotted this post; would be swell if folks would vote for it as well: Video Doorbell Pro 2 support for Sidewalk and Level Lock - #3 by Blackbird714
I also bought pro2 assuming it would be compatible since it was in original pro version. I am very disappointed. Seems odd the new version would be inferior to older version…
Please work out how to allow the Video Doorbell Pro 2 (model 5AT2S2) to support Sidewalk so that the Level Lock Touch integration will work.
I purchased all new Ring equipment last summer, and about a month ago, I picked up a Level Lock Touch, as it was listed as a Ring compatible. Apparently I did not read the fine print closely enough, because unless you have the original Doorbell Pro, the Sidewalk integration for Level Lock is not supported. This is a baffling omission, as the newest generation products should have more integration options, not less.
Nobody is going to work anything out for you.
If your product suggestion receives enough votes then Ring might, big might, consider it. Be aware Ring never pre-releases product information especially in these forums. It’s always via a general public announcement.
To clarify, I’m not asking the community to “work anything out for me.” I put this in the Feature Request Board; perhaps I’m under the wrong impression? I thought this is where we give feedback to the product team to drive their development?
My ask is for the software to support the capabilities that their marketing team is putting out there.
Bought all the most advanced Ring bits on a new install and two Level locks. Can’t imagine how disappointed I am they don’t work together when the previous version of the doorbell does support it. Going to be really upset if Ring comes along and makes some new hardware rev of doorbell 2 pro that is compatible and mine is not.
Cmon gang, get it together. This was an obvious problem that ought to be fully documented instead of hiding like cowards.