Amazon Alexa + Ring
Ring Pro 2 and Level Lock integration in Ring app
I have these two hardware devices and have each working in its respective app (Ring app for the doorbell and Level app for the Level Lock). I want to add the Level Lock to the Ring app so it can work in unison with my doorbell or see the locked/unlocked status of the door in Ring. I followed the instructions here: https://support.ring.com/hc/en-us/articles/360060191612-Using-Your-Level-Bolt-and-Level-Touch-in-the-Ring-App My situation isn't covered as my Ring has a serial number starting with G9E. When I try to add the Level Lock to Ring, the app runs me into setting up my doorbell again. I'm not sure what happens after that as I already have my doorbell set up and can't do it again. Help needed and appreciated, Davemonski
4363 •
0 •
14 •
12-12-2021 07:25:08
Responses (11)
- U
Yes! I totally agree. It’s ridiculous this technology doesn’t work with the most current versions of ring Products.
•2
22-08-2022 03:00:54
B@Caitlyn_Ring What is disappointing is that I read on a blog back in June 2021 that Level said that more Ring devices would be compatible soon with a firmware update, but that never happened. And I recently spoke with a representative at Level, and they informed me that the Ring Video Doorbell Pro, 3rd Gen is the only device Amazon has given Level permission to access for Sidewalk use. So that tells me that this is an issue on the Amazon/Ring end, which is even more frustrating. I've had Sidewalk work intermittently with the two Level Bolts I installed -- despite having no officially supported Amazon/Ring products in the house -- so it's obviously possible to add support for other Amazon Sidewalk devices so it works more reliably. As someone who installed quite a lot of Amazon Echo and Ring products, this is extremely disappointing, and making me think twice about going the Amazon/Ring route.
•1
14-09-2022 01:14:44
- C
Hey neighbors! As Tom mentioned, the Level Lock is only compatible with specific Ring Pros and not the Ring Pro 2 at this time. With that said, other neighbors have expressed interest in expanding this integration to include the Ring Pro 2 and you can find the associated feature request below. https://community.ring.com/t/ring-pro-2-with-level-lock/111902 If you're interested in this integration, please vote and add your feedback to the associated feature request, as this is the best way for our team to gather and share your ideas and suggestions with our team. :)
•2
08-08-2022 04:55:22
•
- B
It's now September 2022, and there is still no Sidewalk support for the Level Bolt outside of the Ring Doorbell Pro. Additional Sidewalk support was supposed to come quite a while ago. I spoke to Level, and they said they are waiting on Amazon/Ring to allow them to add support. So what is the holdup? It's ridiculous it's taking this long.
•1
14-09-2022 12:56:10
•
- U
I'm so glad I badgered them until they paid me to take my ring pro 2 back for a crappier ring pro that works with level. That's the whole reason I bought the ring pro.
•0
16-11-2022 01:35:20
•
- J
Good news! I just decided to mess with it today and successfully paired my level lock to my ring pro 2! So they've finally fixed/updated it and it works great!
•0
17-12-2022 01:31:29
•
Didn't find an answer ?
Log in or create your Ring account to post a question and join in the on the conversation.
Community Resources
Most Helpful Members
View All
©2024 Ring LLC or its affiliates
karlsi
Yes, we need level lock to work with Ring Pro 2. It is ridiculous to expect customers to downgrade to a much older product just to get their locks to work. @Andy
0
05-08-2022 01:49:28
•