I have these two hardware devices and have each working in its respective app (Ring app for the doorbell and Level app for the Level Lock). I want to add the Level Lock to the Ring app so it can work in unison with my doorbell or see the locked/unlocked status of the door in Ring.
I followed the instructions here: https://support.ring.com/hc/en-us/articles/360060191612-Using-Your-Level-Bolt-and-Level-Touch-in-the-Ring-App
My situation isn’t covered as my Ring has a serial number starting with G9E.
When I try to add the Level Lock to Ring, the app runs me into setting up my doorbell again. I’m not sure what happens after that as I already have my doorbell set up and can’t do it again.
Help needed and appreciated,
Hi @davemonski. As mentioned in the Help Center Article you shared, you do need to enable Amazon Sidewalk on your Doorbell Pro in order to access your Level Bolt and Level Touch functions inside the Ring App. If your Doorbell Pro isn’t compatible with Amazon Sidewalk, you wouldn’t be able to complete the steps in the Help Center Article to get this integration set up. If you have any further questions, feel free to give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.
When will Level Bolt integration with Ring/Sidewalk be expanded to more devices? I have the both the Doorbell Wired and Floodlight Cam Wired Plus right next to my front gate where the Level Bolt is installed but I still have to be standing near the gate in order to lock/unlock.
Hi @Mac_ring. I don’t have any information to share on when the Level Bolt integration with Ring and Amazon Sidewalk will be expanded to more devices. Feel free to add this suggestion to our Feature Request board.This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!
Thank you. Got it.
So, the Ring Pro 2 is not compatible with Amazon Sidewalk, right? I’m checking as this isn’t said clearly in the tech article, but in following all the steps I have my Level account linked with Ring, but the lock doesn’t show up in the app on the last step. If this is the case, I will log a feature request for Ring Pro 2 Doorbell support for Amazon Sidewalk.
Hi @davemonski. Your Ring Video Doorbell Pro or Ring Video Doorbell Pro 2 may be compatible with Sidewalk. You can check whether or not your device is compatible by looking at its serial number. If the serial number begins with “BHL3” or has “15N” it is Sidewalk compatible now. If it starts with “BHL1” or “BHL2”, it is not yet compatible with Amazon Sidewalk at this time.
Hi. I’m running into the same issues as the person who originally posted and started this thread. I have a ring video doorbell pro 2, with a serial number starting with G9E. It does support Amazon sidewalk, but I’m unable to get the level lock setup in the ring app. Please help! I can’t imagine the doorbell pro would be compatible but not the doorbell pro 2 which is newer?
Hi @7037184e96a32722a54d7e5c9ab1d4. The Level Lock is only compatible with specific Ring Pros and not the Ring Pro 2. If you’d like to see an integration with the Level Lock and the Ring Pro 2, I suggest adding this to our Feature Request board. Feel free to add this and any future feature requests there. This will help us to organize and share your requests with our teams here, as well as allow other neighbors to comment and add interest, all in one place. Feel free to link that post you make in the Feature Request board here so other neighbors that come to this thread can easily find your feature!