Ring poor customer service

I purchased the new ring pro 2 at £229 not cheap and for that price this device should be flawless

I reported numerous issues to their technical support team on Thursday last week. I was told I have a fault device and was told a new will be dispatched right away. I have had no correspondence since

So I thought I would call again today, the person I spoke to said the replacement has not even been ordered yet. The agent said she would send a request to the shipping team and they might email me in 3 to 5 working days. But no guarantees

This is extremely poor service especially when I have the most expensive product they sell. A new one should be dispatched immediately.

Has anyone else experienced poor service from ring?

In case anyone else has issues with the pro 2 mine have been poor quality choppy footage, motion detection not working properly. Recorded events when you play them back there are missing frames, freezing and pauses. In the app the power level is unknown despite this being wired in the correct way per rings instructions

It’s simply not good enough, this is my first ring product and I am having serious regrets. I had the nest hello prior to this which was spot on sadly its 4 years old now and the video quality isn’t up to the mark

I have had poorly written response from the shipping team about my replacement doorbell. After chasing ring every single day since 1st July I have got a reply to say they don’t even have any pro 2 doorbells in stock. What an utter shambles, extremly poor service I will be going back to Google. Ring simply isn’t up to the mark the price of the products doesn’t match the customer service.

My name is Stephen and I am a Support Specialist from our Account Logistics Team here at Ring. It appears that an item in your Ring.com order has been identified as having a future ship date. I will be happy to get this order situation sorted out for you. I know it can be disappointing when you do not receive all of the pieces in your order, but rest assured, I am the right person to speak with!

The video doorbell pro 2 is scheduled to ship 4-6 weeks from the order date. At this time, we have the current options available to you:

  1. You may choose to wait for the item to ship.
  2. We can request a cancellation of this order and process a refund for the back ordered items. If you would like to purchase a different item you may do so by visiting Ring.com and selecting one of our other devices from our current line.

Thank you for contacting Ring!

For more information, please visit ring.com or our online help at support.ring.com.

Hi @badayuni92. Thank you for taking the time to share your experience and feedback with the Community, and I’m sorry to hear your experience hasn’t been what you expected. However, since the Community is a neighbor-to-neighbor forum, we aren’t able to help with shipping concerns or replacement requests such as this. In this case, it would be best to respond to the email you received from the support team in order to come to a resolution regarding your replacement. They’ll be the ones who can look at your account and help resolve this.