I have had poorly written response from the shipping team about my replacement doorbell. After chasing ring every single day since 1st July I have got a reply to say they don't even have any pro 2 doorbells in stock. What an utter shambles, extremly poor service I will be going back to Google. Ring simply isn't up to the mark the price of the products doesn't match the customer service. My name is Stephen and I am a Support Specialist from our Account Logistics Team here at Ring. It appears that an item in your [Ring.com](http://ring.com/) order has been identified as having a future ship date. I will be happy to get this order situation sorted out for you. I know it can be disappointing when you do not receive all of the pieces in your order, but rest assured, I am the right person to speak with! The video doorbell pro 2 is scheduled to ship 4-6 weeks from the order date. At this time, we have the current options available to you: 1. You may choose to wait for the item to ship. 2. We can request a cancellation of this order and process a refund for the back ordered items. If you would like to purchase a different item you may do so by visiting [Ring.com](http://ring.com/) and selecting one of our other devices from our current line. ​ ​ Thank you for contacting Ring! For more information, please visit [ring.com](http://ring.com/) or our online help at [support.ring.com](http://support.ring.com/).