Ring Plan notification emails

This is more of a suggestion to Ring to update their communication emails on plan changes/upgrades.

I upgraded from their basic plan back in august but had forgotten about it. I received an email today to notify me my basic ring plan has been cancelled. This of course confused me with the 6 month delay.

Surely the best approach is a welcome email to the upgraded plan (Protect Plus) …and we have cancelled your old basic plan. Etc.

Saves confusing people thinking they have no protection in place !

Thanks

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Hi @Juslisnen. Thank you for brining this to our attention. I will pass this information along to the appropriate team!

Yes I also received the same emails today