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Ring Plan notification emails
ring-protect-plans

This is more of a suggestion to Ring to update their communication emails on plan changes/upgrades. I upgraded from their basic plan back in august but had forgotten about it. I received an email today to notify me my basic ring plan has been cancelled. This of course confused me with the 6 month delay. Surely the best approach is a welcome email to the upgraded plan (Protect Plus) ...and we have cancelled your old basic plan. Etc. Saves confusing people thinking they have no protection in place !Thanks![image|231x500](upload://tQnbpz3qLRvBxuGaekWEabliFE6.jpeg)

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13-02-2021 09:59:40

Responses (2)

  • T

    Hi @Juslisnen. Thank you for brining this to our attention. I will pass this information along to the appropriate team!

    0

    15-02-2021 16:34:11

    • M

      Yes I also received the same emails today

      0

      18-02-2021 09:28:57

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