You notified me today that my plan was cancelled because payment wasn’t received.
However, I did receive notice from my bank that RING was in fact paid and payment was processed.
Whats the deal?
You’d be better off calling customer support.
1 Like
Nothing solved
Support can only help with this @Apaulo , therefore, we have accepted @Eagle328 post as the ‘Accepted Solution’.
I have moved to Germany and cancelled my plan. Refund was sent to the credit card on file which was canceled because it was stolen. How do I get my refund?
Regards,
Delberto Martinez
Hi @delbert_64. Please give our support team a call at one of the numbers available here to see if they can refund you to a different card or in a different way. Please note that we’re taking additional steps to protect our team and help reduce the spread of COVID-19. This has resulted in longer than normal wait times. If you are outside of the US, please read our response to COVID-19 here to see how to contact support.
I have the doorbell and 1 camera can they both be one yhe same plan???
Absolutely! As long as they are at the same location 
You can have 2 Protect Basic Plan’s for $3/month or $30/year or you can purchase the Protect Plus Plan, which is $10/month $100/year, and includes unlimited devices, extended warranty and more. Learn more,here!