Ring on line payment for products

I have attempted to purchase RING products form the on line RING site…Payment was made by VISA Debit
The funds were received by RING
RINGS.s own internal VERIFICATION Team then cancelled the order due to ‘payment format’ issues

The telephone and online customer services team cannot answer when questioned ,what does ‘payment format’ issues mean?
I have used this payment method before with no problems!
Worldwide recognised payment method!!

Any ideas???

Hi @user42049. If difficult to say what this might be without having access to your account. Feel free to send us a private message on Facebook @Ring and one of our agents can assist you with this. You can also give our support team a call at one of the numbers available here. If you are outside of the US, please visit here to see how to contact support.

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