I have tried over a half dozen times to uninstall.reinstall logout/login and the ring neighbors app keep just showing a black screen and I cannot do anything else… I have also trying to given rights to the app in the settings … but even with all permissions set it still does the same thing… help!
Hi @Chuck-S. I’d recommend reviewing our Help Center Article here on mobile device compatibility with the Ring app. Additionally, try accessing the Neighbors app on both mobile data as well as on wifi to see if it may be a connection issue. If you have any VPNs enabled, make sure they are disabled as the Ring app is not compatible with VPNs.
If this concern persists, please give our support team a call at one of the numbers available here for further assistance. If you are outside of the US, please visit here to see how to contact support.