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CS
Ring Neighbors app no map showing
app-settings
troubleshooting
I have tried over a half dozen times to uninstall.reinstall logout/login and the ring neighbors app keep just showing a black screen and I cannot do anything else.. I have also trying to given rights to the app in the settings .. but even with all permissions set it still does the same thing... help!
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07-07-2022 17:17:53
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Caitlyn_Ring
Hi @Chuck-S. I'd recommend reviewing our Help Center Article [here](https://support.ring.com/hc/en-us/articles/4812209807124-Mobile-Device-Compatibility-and-the-Ring-App) on mobile device compatibility with the Ring app. Additionally, try accessing the Neighbors app on both mobile data as well as on wifi to see if it may be a connection issue. If you have any VPNs enabled, make sure they are disabled as the Ring app is not compatible with VPNs. If this concern persists, please give our support team a call at one of the numbers available [here](https://support.ring.com/hc/en-us/articles/213608406) for further assistance. If you are outside of the US, please visit [here ](https://support.ring.com/hc/en-gb/articles/213608406)to see how to contact support.
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07-07-2022 19:09:42
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