Amazon Alexa + Ring
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Ring motion sensors not triggering routines
Hello ring family.Since the update, I have noticed that the none of the ring sensors are triggering Alexa routines anymore. My routines are working fine when I do a test play of them but when trying to auto trigger the routine by one of the ring sensors, the routine doesn’t play. Example: I have a door contact sensor on my garage side door. When the sensor is opened, it turns on garage light. When the sensor is closed the light shuts off. I have gone through the process of unlinking… linking back etc… still not working.Anyone else experiencing this
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26-11-2020 03:38:49
Responses (29)
- P
Ring got hacked or something two days ago. But reported up and running tonight. I have gone ahead and disabled the skill in Alexa, re enabled, readers the ring sensors and created new routines to test and still mot working. I do not know if they are aware this issue is also present.
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27-11-2020 05:16:57
MI’m having the same issue. Arming/disarming ring was triggering a routine to change the led color on my Inovelli smart switches located at my exterior doors, but it stopped working a couple days ago. Manually triggering routine works.
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27-11-2020 05:23:01
- S
Same here. I have contacted Ring Support and they say they are working on the issue and have promised to email me when fixed.
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26-11-2020 12:59:07
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- S
Same here. I thought I did something when I installed some new light switches on the 24th.
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26-11-2020 13:21:54
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WSame issue here. I have a routine setup to arm alarm in stay mode and shut off all the lights and other smart plugs and turn on a lamp. It arms the alarm, but does not execute other stuff in my routine. Started occuring yesterday. I made a new rountine, disabled/enabled the skill...same issue.
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26-11-2020 13:33:59
- 6
Same for me since yesterday afternoon The sensors on the ring app were updating their status, but in the Alexa app they were showing no activity. I disabled and reenabled each sensor in Alexa and their statuses have updated by the routines still aren't triggering Not sure if it's just a fall out from yesterday's outage still
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26-11-2020 13:51:33
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TSame thing is happening with me. I’ve been trying to figure it out for hours, but looks like people are having the same issue. I have Ring door senses that are not automatically triggering routines. If I run them manually they work but they’re not working automatically like they have done for months
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26-11-2020 14:28:49
GI am very happy I found this thread. I have the same problem for the past two days. I have been trying everything under the sun to fix and I can't seem to resolve. As part of troubleshooting I have confirmed that Alexa does see the motion (open Alexa app under the device and step in front of moti
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26-11-2020 14:35:03
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Mbittel
Mine stopped working as well. Been working fine for months.
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26-11-2020 12:32:56
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